Support

I've sent a few messages to home owners and am still waiting for a reply. How long does it usually take to hear back?

We encourage home owners to reply to all messages. However, we do find that a number of home owners will just wait to see what options they receive before replying to anyone.


I've just joined and paid by credit card. How long does it take to be activated.

It usually only takes a few minutes, but it can take up to 8 hours for a credit card payment to be processed. We will send you an email as soon as it is processed and you we be able to contact home owners.


How will I know it is time to renew?

We will send you an email to let you know your membership is expiring. You will also see a message when viewing assignments.

You can also just click "Membership" in the "Your Membership Settings" menu, then scroll down and you'll see your membership expiry date and a link to renew.


Can you guarantee that I will get a house sit?

No, because we do not "place" you. It is up to the home owner to choose you from the potential house sitters we have sent them.


I'm just after one or two suburbs. Why are your areas so large?

Our systems let you choose which home owners you have your details forwarded to. We prefer to send you the details and you can just ignore any that do not suit you and wait until a position comes up in the suburb/s you want. You just need to be aware that this may take some time.

If require a particular suburb or specific dates, seeking a short term rental may be preferable.


How do I edit or delete my default wording?

You will need to log in, then click "Membership" in the "Your Membership Settings" menu. Scroll down and you will find your default message.


How can I view the assignments I've contacted?

When logged in, just click the "Mailbox" link in the top menu. The mailbox contains all the messages you've sent to home owners and their responses.


Do you automatically renew memberships?

No. Years ago we surveyed members and the vast majority did not want us to add automatic renewals.


Do I need a house sitting agreement?

If you would like to sign a house sitting agreement with the homeowner, we are here to help. We have House Sitting Agreements available, which are similar to a standard rental agreement and covers the terms and conditions under which you can stay in the home.


How do I add references?

Simply log in, and click "References" in the "Membership Settings" menu item. You will see buttons at add existing references or contact home owners to request a reference.


Need more help

If you could not find the answer you were looking please ask us a question and we'll help you.