Support

I've just joined and paid by credit card. How long does it take to be activated.

It can take up to 24 hours for a credit card payment to be processed. We will send you an email as soon as it is processed and you we be able to contact home owners.


I've sent a few messages to home owners and am still waiting for a reply. How long does it usually take to hear back?

We encourage home owners to reply to all messages. However, we do find that a number of home owners will just wait to see what options they receive before replying to anyone.


How will I know it is time to renew?

We will send you an email to let you know your membership is expiring. You will also see a message when viewing assignments.


Can you guarantee that I will get a house sit?

No, because we do not "place" you. It is up to the home owner to choose you from the potential house sitters we have sent them.


I'm just after one or two suburbs. Why are your areas so large?

Our systems let you choose which home owners you have your details forwarded to. We prefer to send you the details and you can just ignore any that do not suit you and wait until a position comes up in the suburb/s you want. You just need to be aware that this may take some time.

If require a particular suburb or specific dates, seeking a short term rental may be preferable.


How do I edit or delete my default wording?

You will need to log in, then click "Membership details" in the menu. Scroll down and you will find your default message.


Need more help

If you could not find the answer you were looking please ask us a question and we'll help you.